 
 
About us 
Environment 
Strategy and prospects 
GObeyond strategy  
Implementation 
Financial results 
Risks and  
opportunites 
Sustainability  
Statement 
Corporate  
governance 
Additional  
information 
 
 
 
Management Board’s Report on the activities of the BNP Paribas Bank Polska S.A. Group in 2024 
2 
 
Table of contents
Letter from the Chairwoman of the Supervisory Board  3 
Letter from the President of the Management Board  4 
Key data 2020-2024  5 
About us  6 
The Group and the Bank  characteristics  7 
BNP Paribas Group worldwide  9 
The Bank on the Warsaw Stock Exchange  9 
Key events in 2024  12 
The Bank in its environment  17 
Macroeconomic situation  18 
Performance of the banking sector  20 
Stock market and investment situation  23 
Strategy and prospects  25 
Business strategy GObeyond 2022-2025  26 
Outlook 2025+  29 
Perspectives  31 
Implementation of strategy  32 
Pillar UP  33 
Segment description  34 
Distribution channels  44 
Operations and business support area  46 
Entities of BNP Paribas Bank Polska S.A. Group  46 
Pillar POSITIVE  49 
Sustainable financing  49 
Positive banking  55 
Community involvement  56 
Pillar STRONGER  64 
Digitalisation and innovation – IT strategy  64 
Support for innovation  68 
Cybersecurity  70 
Pillar TOGETHER  71 
Good workplace  71 
Employees’ salaries  73 
Diverse and inclusive workplace  73 
Financial performance  75 
Group financial results  76 
Business segment performance  96 
Bank's financial results  100 
Risk and opportunities  111 
Risk management system  112 
Principal types of risk  115 
Sustainability Statement  131 
General Disclosures (ESRS 2)  132 
Climate change (ESRS E1)  155 
Own workforce (ESRS S1)  259 
Consumers and end-users (ESRS S4)  279 
Business conduct (ESRS G1)  291 
Additional information on the entity  298 
Corporate governance  304 
Application of corporate governance principles in 2024  305 
Shares and shareholders  311 
Statutory bodies of the Bank  312 
Remuneration of the Management Board and Supervisory Board  328 
Diversity policy  330 
Internal control system (including control and risk management system for the 
preparation of financial reports)  331 
Information about the auditor  333 
Additional information  334 
Compliance with laws and regulations  335 
Post-balance sheet events  343 
Statements of the Management Board of BNP Paribas Bank Polska S.A.  344 
SIGNATURES OF THE MEMBERS OF THE MANAGEMENT BOARD OF BNP 
PARIBAS BANK POLSKA S.A.  345 

About us

Environment

Strategy and prospects

GObeyond strategy

Implementation

Financial results

Risks and

opportunites

Sustainability

Statement

Corporate

governance

Additional

information

Management Board’s Report on the activities of the BNP Paribas Bank Polska S.A. Group in 2024.

Letter from the Chairwoman of the Supervisory Board

Dear All,

2024 was a year abounding in changes on the global geopolitical stage. One of

the most prominent among them was the re-election of Donald Trump as

President of the United States. The consequences of his electoral victory will be

far-reaching for international economies in the years to come, and may even

significantly reshape the world as we know it.

Donald Trump’s return to the White House concurs with a number of other

challenges and risk factors, such as the escalation of the conflict in the Middle

East and the ongoing war in Ukraine which broke out three years ago. The latter

poses particular threats to the stability and security of our continent. On the one

hand, it compels European countries to ramp up their defense spending. On the

other, it spurs the European Union’s integration in areas such as energy

generation and distribution, digital security, innovation of the European economy

and migrations.

Against the backdrop of global turmoil, the Polish economy looks solid. 2024

brought an increase in domestic demand and an acceleration in GDP growth,

putting Poland among the fastest-growing countries in the European Union.

Inflation is slowing down, the Polish zloty remains stable, and the unlocking

of funds under the National Reconstruction Plan should boost both public and

private investment. Unemployment remains low, which, combined with

increasing wages, will continue to drive up consumption volumes.

In 2024, we recorded record-high performance as measured by net banking

income (PLN 7.8 bn) and net profit (PLN 2.4 bn). We generated a return on

capital of 16.9%. The bank’s balance sheet remains very stable, with good quality

of the loan portfolio, secure liquidity position and capital buffers (despite the

burden of CHF loan-related law risk provisions on our bottom line). What we

consider extremely important is that owing to the organic growth of the bank’s

capital in 2024, we were able to pay dividends to our shareholders. I believe this

change is permanent.

In 2024, we rapidly developed our product offering, especially in the area of

digital solutions. Today, the banking sector is under constant competitive

pressure from high-tech companies, fintechs and e-commerce businesses. The

next industrial revolution related to Artificial Intelligence and GenAI has already

arrived. It affects nearly all areas of the economy. In banking, digital transition

predominantly serves as a driver of improvements in operational efficiency, data

management, security and, above all, customer offerings. We want to be at the

focal point of these changes. This year, BNP Paribas Bank offered customers

behavioral protection and was the first in the market to deploy BaseModel.ai,

a solution that enables the use of artificial intelligence in the development of

state-of-the-art banking services. This is just one example of the banking

sector’s response to technological transition.

We saw clear confirmation in 2024 that by following this path, we attain our

goals. BNP Paribas Bank is a leader in the areas we have picked as our priorities

for this year. This is confirmed by the awards and recognition we obtained from

international organizations.

We remain committed to the pursuit of sustainability. We support retail

customers and businesses of all sizes. Sustainability is also about solutions for

customers – consulting, measuring carbon footprint, supporting energy

efficiency, propping up regenerative agriculture and encouraging green capital

investments. The goal is to improve the competitiveness of Polish companies

while taking responsibility for the natural environment.

The bank’s priority remains to keep raising the bar for customer experience – in

sales channels, mobile banking, diversity of product offerings, attractive terms

and conditions, operational efficiency and security. This year, BNP Paribas Bank

became a laureate of the Polish Contact Center Awards. The jury recognized our

use of Verint Automated Quality Management (AQM).

A year of hard work is behind us. I wish to thank the Management Board and all

the bank’s employees for their contribution to our outstanding performance. We

have demonstrated that it is possible to combine social responsibility with

business efficiency – we build our success by putting people in the center of our

attention. We have once again been awarded the title of Top Employer, we

support the development of talent, we invest in digital competencies, we bridge

divides, including those based on gender differences (we have met the targets

set by the EU Women on Boards Directive well ahead of time). Last but not least,

we are committed to volunteerism initiatives and helping those most in need.

These are the solid foundations on which we will continue to develop a

flourishing and resilient organization in 2025.

Despite the uncertainties, I look to 2025 with optimism. Europe is undertaking

a series of reforms. The EU Compass to regain competitiveness is a priority for

Europe, expected to bring many positive changes to business. The Polish

economy has a growth outlook ahead of it – a long-awaited reduction in inflation

and, as a consequence, a decrease in interest rates, stronger investment and,

hopefully, a stable regulatory environment.

In such circumstances, I believe that BNP Paribas Bank will grow organically

while solidifying its market position. This will be a time of building shareholder

value for the bank, continuing the path of digital transition and greater

operational efficiency, emphasis on customer experience and social

responsibility. It will also be a period of preparation for the new strategy for

2026-2030. There is no doubt in my mind that with the people who make up BNP

Paribas Bank, we are in for another successful year.

Lucyna Stańczak-Wuczyńska

Chairwoman of the Supervisory Board of BNP Paribas Bank Polska