Serwis www BNP Paribas Bank Polska
 

The bank for a changing world
 
 

Contacting the Bank on urgent matters

call

CALL US 24/7

Have you noticed that card payments, bank transfers, bank logins were not made through your initiative or that a third party has gained access to your bank/card details?

+48 22 548 29 40

The cost of the call is at the operator's rate.

This enables the Bank to react quickly to suspicious actions.

REPORTING INCIDENTS

REPORTING INCIDENTS

If you believe you have been a victim of online fraud, please also report it to

www.bnpparibas.pl/kontakt/formularz-kontaktowy

where you can also report vulnerabilities and security enhancements.

Q&A

  • Suspend or block your card (suspension is permanent, while blocking is temporary). You can do this yourself in the GOmobile app or in online banking in GOonline:

    • GOmobile: select the Finance tab > Cards > Zastrzeć karty/Blokuj karty
    • GOonline: select My finances > Cards > Block card > Block temporarily/ Permanently > Cancel

     

    You can also call us:

     

    You can also cancel your card at any BNP Paribas branch.

  • You can block access to the app in online banking:

    • GOonline: select Settings > My devices and access channels > Mobile channel > Block

    Check which mobile devices you have the GOmobile banking application installed on. If you do not see a device, remove it from the list:

    • GOonline: select Settings tab > My devices and access channels > Remembered mobile devices > Show list

    Contact your operator to block the SIM card left in your phone.

  • Report the loss of your ID to your local council or online (you will need a trusted profile, qualified certificate or e-card).

    If your ID has been stolen, simply report it to the police.

    You can also report the loss of your document to your bank - at a branch or by telephone (bank helpline): 500 990 500 ; + 48 22 134 0000 (call at operator rate).

    It is a good idea to block your PESEL number so that no one can use your details without your knowledge, for example to take out a loan..

    You can block your PESEL number online at mObywatel.gov.pl, in the mObywatel application or at any municipal office. You can unblock your number at any time.

  • If you have noticed card payments, transfers, bank logins that were not made through your initiative, or if you suspect that someone has access to your bank or card details, contact the bank's helpline: 500 990 500 , +48 22 548 29 40 (call costs at operator rate).

    Change your password and remember to set up a two-factor login.

    • Change your password in GOonline: Settings > Security and password > Password and login method > Next > Set new password 
    • Two-step login in GOonline: Settings > Security and password > Password and login method > Two-step > Next > Traditional password login/Masked password login > Next > SMS login authorisation/Application login authorisation > Save

  • Contact the person to whose phone number you sent the money and ask for a refund. If the person does not agree to a refund, file a complaint with the Bank Helpline: 500 990 500 , +48 22 134 00 00 (call costs at operator rate) or at a bank branch.

  • Yes, it is safe to use the app as it has a number of security features.

    In the GOmobile application, for example:

    • You confirm the identity of the advisor – if you are not sure that it is a BNP Paribas Bank employee calling you, you can confirm their identity in the app.
    • You activate additional protection - you can decide to activate the free Behavioural Protection in the app. The protection reacts if your activity in GOmobile differs significantly from your behaviour pattern. The bank may then ask you for additional verification of the transaction you are making to make sure it is you.
    • Receive real-time alerts - when you make a transfer or pay with your card, you can trigger instant alerts. This allows you to keep track of your account transactions and the status of your finances.
    • Log in securely – you can use your fingerprint or face ID (facial recognition) to log in to your app quickly and securely.

     

    Remember to download the app from the official store (Play Store or AppStore).