Suspend or block your card (suspension is permanent, while blocking is temporary). You can do this yourself in the GOmobile app or in online banking in GOonline:

• GOmobile: select the Finance tab > Cards > Zastrzeć karty/Blokuj karty
• GOonline: select My finances > Cards > Block card > Block temporarily/ Permanently > Cancel

You can also call us:

• Card cancellation system: +48 828 828 828 (call costs at operator rate)
• Bank Helpline: 500 990 500; + 48 22 134 0000 (call costs at operator rate)

You can also cancel your card at any BNP Paribas branch.

You can block access to the app in online banking:

• GOonline: select Settings > My devices and access channels > Mobile channel > Block

Check which mobile devices you have the GOmobile banking application installed on. If you do not see a device, remove it from the list:

• GOonline: select Settings tab > My devices and access channels > Remembered mobile devices > Show list

Contact your operator to block the SIM card left in your phone.

Report the loss of your ID to your local council or online (you will need a trusted profile, qualified certificate or e-card).

If your ID has been stolen, simply report it to the police.

You can also report the loss of your document to your bank - at a branch or by telephone (bank helpline): 500 990 500 ; + 48 22 134 0000 (call at operator rate).

It is a good idea to block your PESEL number so that no one can use your details without your knowledge, for example to take out a loan..

You can block your PESEL number online at mObywatel.gov.pl, in the mObywatel application or at any municipal office. You can unblock your number at any time.

If you have noticed card payments, transfers, bank logins that were not made through your initiative, or if you suspect that someone has access to your bank or card details, contact the bank's helpline: 500 990 500 , +48 22 548 29 40 (call costs at operator rate).

Change your password and remember to set up a two-factor login.

• Change your password in GOonline: Settings > Security and password > Password and login method > Next > Set new password 
• Two-step login in GOonline: Settings > Security and password > Password and login method > Two-step > Next > Traditional password login/Masked password login > Next > SMS login authorisation/Application login authorisation > Save

Contact the person to whose phone number you sent the money and ask for a refund. If the person does not agree to a refund, file a complaint with the Bank Helpline: 500 990 500 , +48 22 134 00 00 (call costs at operator rate) or at a bank branch.

Yes, it is safe to use the app as it has a number of security features.

In the GOmobile application, for example:

• You confirm the identity of the advisor – if you are not sure that it is a BNP Paribas Bank employee calling you, you can confirm their identity in the app.
• You activate additional protection - you can decide to activate the free Behavioural Protection in the app. The protection reacts if your activity in GOmobile differs significantly from your behaviour pattern. The bank may then ask you for additional verification of the transaction you are making to make sure it is you.
• Receive real-time alerts - when you make a transfer or pay with your card, you can trigger instant alerts. This allows you to keep track of your account transactions and the status of your finances.
• Log in securely – you can use your fingerprint or face ID (facial recognition) to log in to your app quickly and securely.

Remember to download the app from the official store (Play Store or AppStore).

Only log in from trusted devices. Manually enter the bank's address https://www.bnpparibas.pl/ or use the official mobile app. Check that the connection is encrypted.
Use a security image; the image you select will appear every time you log in to BNP Paribas online banking. If there is no image or a different image appears, it means that you are logging in to a fake website. Check the “link”.

Check the website address (it should start with “https://” and contain the bank's official domain). Make sure there are no typos in the address. Avoid using links sent in emails or text messages. Criminals create fake websites that look deceptively similar to the original websites of stores, institutions, banks, etc.  Therefore, be especially careful when logging into online banking. Even if the layout of the BNP Paribas website you are visiting does not arouse your suspicion and is similar to the login page you are familiar with, always check the address carefully to see if it starts with “https” and if the website certificate has been issued for the service you actually want to log in to.

#fake bank website #phishing #checking the URL #domain #encryption

Never. The bank will never ask for your login, password, or SMS codes over the phone or by email.

#bank fraud #contact with the bank #attempted extortion

It should be at least 15 characters long and contain upper and lower case letters, numbers, and special characters (e.g., %, $, @, ń, ó). Avoid obvious passwords. Do not use the same password on different services, websites, or applications.  Remember to change your password if you suspect that it has been compromised.

#strong password #account security #password change

2FA (two-factor authentication) is an additional level of login security that requires confirmation of identity using two different factors. In addition to your password, you must provide, for example, a code sent by SMS, a code generated by an application, or biometric data (e.g., a fingerprint).

It provides additional protection even if your password is stolen, as criminals will not be able to access your account without the second authentication factor.

Your own, updated computer or phone with antivirus software and a strong password or biometrics.

#login device #computer security #mobile app

No. Avoid logging into your bank on public Wi-Fi networks. If you must, use a VPN.

#public Wi-Fi #VPN #secure connection

Secure your phone with a PIN or biometrics. Do not share it with others and do not install apps from outside official stores.

#mobile app security #phone #mobile login

Never save your login, password, or card numbers in notes, browsers, or files on your phone.

#sensitive data #password storage #confidentiality

Only use trusted stores, prefer 3D Secure payments (“link”) and do not save your card details in browsers.

#card details #online shopping #online payment

Do not click on anything. Contact your bank immediately: +48 22 548 29 40 or www.bnpparibas.pl/kontakt/formularz-kontaktowy.

Also forward the suspicious email to CERT Polska cert@cert.pl, and forward the suspicious text message to 8080.  Delete the suspicious message after reporting it.

#suspicious email #fake text message #fraud report

Behavioral protection monitors the way you type and click, creating a unique “behavioral model.”

Update your system and applications regularly. Updates eliminate security vulnerabilities that can be exploited by cybercriminals. Set strong screen security. Use a PIN, password, or biometrics (fingerprint, facial recognition). Avoid simple PIN codes, such as “1234” or “0000.” Limit app permissions. Do not install apps from unknown sources. Check what permissions apps have—do they really need access to your location, microphone, camera, or photos?

Other customers' reviews (Is the store listed in official store rankings, does it have many reviews, and is it highly rated by other users?) 

Is the store's website professionally designed, with consistent content and graphics?

Payment options via an e-payment system with a choice of methods, e.g., online transfer, card payment, or BLIK code.

Does the store's website provide the store's mailing address and contact phone number?

After logging into online banking, go to the Settings tab: settings  -> security and password -> security image -> edit.

#logging into the bank #login security #secure banking #security image